Gambling on by99 is meant to be fun — a bit of excitement watching PSL cricket, spinning slots, or playing a hand of Joker Poker. But we know that for some players, gambling can stop being fun and start causing real problems. That is why by99 has built a comprehensive responsible gaming framework that puts players first, every single time.
At by99, responsible gaming is not a checkbox — it is a core part of how we operate. Whether you are based in Karachi placing a PKR 500 bet on a PSL T20, or in Lahore enjoying a late-night slot session, we want every by99 player to feel in control of their gambling activity at all times.
Gambling is a form of entertainment. Like any other form of entertainment — going to the cinema, eating out, watching a match at the ground — it should fit comfortably within your personal budget and lifestyle. The moment it starts affecting your finances, your relationships, your work, or your mental wellbeing, it has crossed from entertainment into something that needs to be addressed honestly.
by99 provides a full suite of responsible gaming tools directly within your player account — deposit limits, session time limits, loss limits, reality checks and self-exclusion — all accessible without needing to contact support first. We have also trained our support team to recognise early signs of problem gambling and to reach out proactively to players who may need help.
Every single one of these tools is available directly in your by99 account settings — no waiting, no forms to fill, no approval needed. You are always in the driver's seat.
Set a daily, weekly or monthly deposit ceiling in PKR directly from your account dashboard. Once the limit is reached, no further deposits are accepted until the period resets. Increases to your limit require a 7-day cooling-off period before taking effect — but reductions apply immediately.
Cap how much you can lose in a given time period. Set a daily, weekly or monthly loss limit in PKR, and by99 will automatically lock further play once that threshold is hit. This is one of the most effective tools for keeping gambling spending under genuine control.
Decide in advance how long each gaming session should last — whether 30 minutes, 1 hour or 2 hours. When your session limit is reached, by99 will display a notification and log you out automatically. This prevents the common pattern of losing track of time during late-night sessions.
Enable periodic on-screen pop-ups that show you exactly how long you have been playing, how much you have wagered, and your net result for the session. Reality checks help break the immersive flow of gambling and give you a clear, factual picture before you decide whether to continue.
Need a short pause without going through a full self-exclusion? The Take a Break feature lets you temporarily suspend your by99 account for 24 hours, 7 days or 30 days. During this period your account is locked for gambling — you can still withdraw your remaining balance but cannot deposit or play.
If you feel that gambling is becoming a genuine problem, by99's self-exclusion tool lets you close your account for a minimum of 6 months, or permanently. During self-exclusion, by99 will also suppress all marketing communications to your registered email and phone number — automatically and immediately.
Self-exclusion is the most powerful responsible gaming tool available on by99. It is designed for players who recognise that their gambling has become problematic and who want a firm, binding barrier put in place. Once activated, self-exclusion cannot be reversed for the chosen exclusion period — this is intentional and non-negotiable, because it is designed to protect you during a vulnerable time.
by99 takes self-exclusion requests seriously. There are no delays, no persuasion attempts, no "are you sure?" loops. When you request self-exclusion, it is activated on your account within minutes.
Follow these steps to activate self-exclusion on your by99 account. The process takes less than 2 minutes and takes effect immediately.
Alternatively, contact by99 live chat 24/7 and request self-exclusion verbally — our support agents are trained to action this immediately without question.
Beyond the six headline tools, by99 offers additional account management features that support responsible play on a day-to-day basis.
Your current PKR balance is always visible in the top navigation bar. You can opt to hide it temporarily if you find the display distracting — but it remains accurate at all times.
Access a full, transparent record of every deposit, withdrawal, bet placed and bonus received on your by99 account — filterable by date range and transaction type.
Unsubscribe from all promotional emails, SMS messages and in-platform bonus notifications at any time from your communication preferences — no cooling-off period required.
Request a temporary lock on your account pending a manual review by the by99 compliance team — useful if you suspect unauthorised access or want extra oversight on large transactions.
Request a monthly summary report of your wagering activity, delivered to your registered email. Seeing your actual gambling spend summarised clearly can be a powerful motivator for making healthy adjustments.
by99's player care team may proactively reach out if your activity patterns suggest signs of problem gambling. These wellbeing check-ins are confidential, non-judgmental and focused entirely on your welfare.
Problem gambling does not always look the same. It can develop gradually over weeks or months. Understanding the warning signs — in yourself or in someone you care about — is the first step toward getting things back under control.
Answer these questions honestly and privately. If you answer "Yes" to three or more, we encourage you to reach out to by99 support or a responsible gambling helpline right away.
by99 operates under a strict age verification policy. No person under the age of 21 is permitted to open an account, make a deposit, or participate in any form of gambling on the by99 platform — without any exceptions whatsoever.
During the registration process, every player is required to confirm that they are 21 years of age or older. This confirmation is a legally binding declaration. Following registration, by99 conducts mandatory KYC (Know Your Customer) verification, which requires every player to submit a valid government-issued ID — such as a Pakistani CNIC or passport — before any withdrawal can be processed.
If KYC verification reveals that a player is under 21, the account is immediately closed, all deposits are returned in full, and the matter is referred to by99's compliance team. Any winnings accumulated prior to verification are forfeited.
The vast majority of by99 players enjoy gambling as a completely harmless pastime. Here are the habits that keep it that way.
Decide on your gambling budget for the week or month in advance — and treat it exactly like a leisure budget. Once that amount is spent, the session is over. Never dip into savings, bill money or borrowed funds.
Decide how long you will play before you open by99 — 45 minutes, an hour, whatever suits you — and use by99's session time limit tool to enforce it automatically. Gambling sessions should have a defined end point.
Gambling outcomes are random. Wins are a pleasant bonus, not a reliable income stream. Do not make financial plans that depend on gambling winnings — approach every session expecting to spend your budget, and be pleasantly surprised if you win.
Avoid gambling when you are stressed, upset, tired, drunk or in a negative emotional state. Gambling under emotional distress significantly increases the risk of poor decisions and overspending.
If you have hit your loss limit for the session, log off. Chasing losses — continuing to play specifically to recover money you have already lost — is one of the most common triggers of problem gambling. Accept the loss and return another day with a fresh mindset.
If you ever feel that gambling is starting to cause you stress or financial pressure, talk to a friend, family member, or by99's support team. Having an honest conversation is far more productive than trying to manage the situation alone in silence.
Join thousands of players across Karachi, Lahore, Islamabad and Faisalabad who enjoy by99 as a fun, controlled part of their entertainment routine. Set your limits, play within your means, and enjoy every moment.
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