Help Centre

by99 Frequently Asked Questions

Everything you need to know about playing at by99 — from creating your account and depositing via JazzCash, to cricket betting markets, bonus terms, and responsible gaming tools. Find your answer instantly below.

25 Questions Answered English & Urdu Support Updated 2026

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Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming
Category 1

Account & Registration

Sign-up, KYC verification, login issues and account management

Visit by99.bio and click the Register button. Fill in your full name, date of birth, email address and Pakistani mobile number. Confirm you are 21 or older, agree to the Terms and Conditions, and submit. You will receive a verification code via SMS to activate your account. The entire process takes under three minutes.

by99 requires a valid government-issued photo ID for KYC verification. A Pakistani CNIC (front and back) is the most commonly accepted document. Alternatively, a valid Pakistani passport is accepted. Upload clear, unedited scans or photos through your account settings. KYC is mandatory before your first withdrawal and is typically reviewed within 24 hours.

On the by99 login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset email, check your spam folder or contact by99 live chat support for immediate assistance.

No. by99's Terms and Conditions strictly prohibit duplicate accounts. Each player is permitted one account only, linked to their unique CNIC and mobile number. If a duplicate account is detected, by99 reserves the right to close all associated accounts and forfeit any bonuses accumulated across them. If you have an existing account, simply use the by99 login page to access it.

You can close your by99 account at any time by contacting our 24/7 live chat support and requesting permanent account closure. Before closure, ensure all pending withdrawals are processed and your balance is zero or withdrawn. Alternatively, if you are closing for responsible gaming reasons, using the self-exclusion tool in Account Settings is the recommended approach, as it includes additional safeguards.
Quick Registration

Creating a by99 account takes under 3 minutes. You just need a valid Pakistani mobile number and your CNIC details on hand.

KYC in 24 Hours

by99's compliance team reviews identity documents swiftly — most KYC checks are completed within 24 hours of submission.

Category 2

Deposits & Withdrawals

JazzCash, EasyPaisa, bank transfers, processing times and fees

Log in to your by99 account and navigate to the Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit in PKR, and confirm. You will receive a JazzCash payment request on your registered mobile number. Approve it using your JazzCash PIN. Funds are credited to your by99 account instantly in most cases.

Yes, by99 fully supports both deposits and withdrawals via EasyPaisa. The process is identical to JazzCash — select EasyPaisa in the Cashier section, enter your amount, and approve the transaction via your EasyPaisa app or USSD menu. EasyPaisa deposits are credited instantly. Withdrawal processing to EasyPaisa typically takes between 1 and 4 business hours.

The minimum deposit on by99 is PKR 500 for all payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank and SadaPay. There is no maximum deposit limit for standard accounts, though high-value deposits above PKR 100,000 may require additional verification as part of by99's compliance procedures.

Bank transfers to HBL, UBL and Meezan Bank typically process within 1 to 3 business days after by99's internal approval, which itself takes up to 24 hours. Ensure your bank account details match your registered by99 account name exactly — mismatches can cause delays or rejections. JazzCash and EasyPaisa withdrawals are significantly faster, often completing within hours.

by99 does not charge any platform-side fees on deposits or withdrawals. However, your bank or mobile wallet provider (JazzCash, EasyPaisa, HBL, etc.) may apply their own transaction fees as per their standard charges. by99 has no control over third-party fees. USDT TRC20 withdrawals may incur standard blockchain network fees which vary based on network congestion.

The minimum withdrawal amount on by99 is PKR 1,000 for all local payment methods including JazzCash, EasyPaisa, HBL, UBL and Meezan Bank. For USDT TRC20 withdrawals, the minimum is equivalent to approximately PKR 2,500 at the prevailing exchange rate. Your account must be KYC-verified before any withdrawal can be processed.
Instant JazzCash & EasyPaisa

Deposits via Pakistan's most popular mobile wallets are credited to your by99 balance in seconds — no waiting around.

All Major Banks Supported

HBL, UBL, Meezan Bank, and SadaPay are all accepted on by99. Bank withdrawals typically clear within 1–3 business days.

Pro Tip: For the fastest withdrawals, use JazzCash or EasyPaisa. Bank transfers take longer but are ideal for larger PKR amounts.
Category 3

Games & Gameplay

Slots, live casino, cricket betting, PSL markets, RTP and mobile play

by99 offers a wide range of slot games spanning classic 3-reel slots, modern 5-reel video slots and progressive jackpot titles from leading game providers. Featured titles include Lucky Piggy — a player favourite with a vibrant theme and free spins — alongside dozens of other slots with varying RTPs, paylines and bonus features. Browse the full Slot section on by99 for the complete library.

Absolutely. PSL (Pakistan Super League) cricket betting is one of by99's most popular features. You can place bets on match winners, top batsman, total runs, wickets, powerplay scores and many more markets across every PSL fixture. by99 also covers international Test matches, ODIs and T20Is featuring the Pakistan national team, plus major tournaments like the ICC Cricket World Cup.

RTP stands for Return to Player — it is the theoretical percentage of total wagered money that a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average. by99 only offers games from certified providers whose RTPs are independently audited and published. Higher RTP generally means better long-term value for players.

Yes. by99 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including cricket betting, slots, casino games, deposits and withdrawals — works seamlessly through your mobile browser without needing to download a separate app. Simply visit by99.bio on your smartphone's browser and log in to access the full experience on the go.

Yes. All games on by99 use certified Random Number Generator (RNG) technology, which is regularly audited by independent third-party testing laboratories to ensure complete fairness and unpredictability. by99 operates under an internationally recognised gaming licence, and fair play compliance is a condition of that licence. Players can review game fairness certifications through the About Us page.
PSL Betting Markets

From Karachi Kings vs Lahore Qalandars to ICC events — by99 covers every major cricket fixture with deep betting markets.

Mobile-First Platform

by99 works perfectly on any smartphone browser — no app download needed. Play slots and bet on cricket from anywhere in Pakistan.

Did you know? Lucky Piggy is by99's most-played slot title among Pakistani players, with high RTP and a free spins bonus round.
Category 4

Bonuses & Promotions

Welcome bonus, wagering requirements, free spins and loyalty rewards

by99 offers a welcome bonus to newly registered and first-time depositing players. The specific bonus terms — including the match percentage, maximum bonus amount in PKR and eligible games — are detailed on the Promotions page within your by99 account after registration. Bonuses are subject to wagering requirements and expiry periods. Always read the full bonus terms before claiming.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit) before any winnings derived from the bonus can be withdrawn as real cash. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place a total of PKR 30,000 in qualifying bets before withdrawal. by99 clearly states wagering requirements in every promotion's terms and conditions.

Yes. by99 periodically offers free spins promotions on selected slot games, including Lucky Piggy and other featured titles. Free spins may be awarded as part of the welcome package, as a standalone deposit bonus, or as a loyalty reward for active players. Any winnings from free spins are subject to the wagering requirements stated in the relevant promotion's terms.

by99 rewards its most active and loyal players through an ongoing loyalty programme. Players accumulate points through real-money wagers across cricket betting, slots and casino games. Points can be redeemed for bonus credits, free spins or other rewards. Higher-tier players benefit from faster withdrawal processing, dedicated account management and exclusive promotions. Full programme details are available in your by99 account dashboard.

Whether bonus funds can be used on cricket betting depends on the specific promotion. Some by99 bonuses are sports-betting inclusive, while others are restricted to casino games or slots only. The eligible game categories for each bonus are clearly stated in the promotion's terms and conditions. Check the Promotions page in your by99 account for current offer eligibility details before placing bets with bonus funds.
Welcome Bonus for New Players

New by99 members get a first-deposit welcome bonus. Log in after registration to see your personalised offer in PKR.

Loyalty Points System

Every real-money wager on by99 earns you loyalty points — redeem them for bonus credits, free spins or exclusive VIP perks.

Reminder: Always read the wagering requirements before claiming any by99 bonus. Requirements and eligible games vary by promotion.
Category 5

Safety & Responsible Gaming

Licensing, age requirements, self-exclusion and player protection tools

by99 operates under an internationally recognised gaming licence issued by an established offshore regulatory authority. The licence details are available on the About Us page. Regarding Pakistani law: online gambling regulation in Pakistan is evolving, and players are individually responsible for ensuring their activity complies with local laws in their jurisdiction. by99 does not provide legal advice. Players should review their local regulations before participating.

The minimum age to register and play on by99 is 21 years old. This is a firm, non-negotiable requirement. by99 enforces age verification through mandatory KYC checks on every account before withdrawals are permitted. Any account found to belong to a player under 21 will be immediately closed, deposits returned in full and winnings forfeited. by99 is strictly an adults-only platform.

Log in to your by99 account and go to Account Settings, then select the Responsible Gaming tab. Click Self-Exclusion and choose your exclusion period: 6 months, 1 year, 3 years or permanent. Confirm with your password. Self-exclusion takes effect immediately — your account is locked, marketing is suppressed and you cannot deposit or play during the exclusion period. You can also request self-exclusion via by99 live chat 24/7.

Yes. by99 provides fully configurable responsible gaming controls in your Account Settings under the Responsible Gaming tab. You can set daily, weekly or monthly deposit limits and loss limits in PKR. Reductions apply immediately; increases require a 7-day cooling-off period. Session time limits and reality check reminders are also available. These tools are designed to help you keep gambling fun and within your personal budget.

by99 offers 24/7 live chat support accessible from every page of the website — look for the chat icon in the bottom corner. Average response time is 3 to 5 minutes. Support is available in both English and Urdu. For non-urgent matters, you can also reach the team by email at [email protected]. by99 does not currently offer telephone support.
Self-Exclusion Available

by99 makes self-exclusion quick and easy — choose from 6 months to permanent exclusion, with immediate account lock and marketing opt-out.

Full Limit Controls

Set daily, weekly or monthly deposit and loss limits in PKR directly from your account dashboard. Your limits, your control.

🔞 21+ Only: by99 is strictly an adults-only platform. Age verification is mandatory. If gambling is causing you distress, visit our Responsible Gaming page for help and resources.
Why by99

What Makes by99 Pakistan's Preferred Platform

PKR Deposits & Withdrawals

by99 operates entirely in Pakistani Rupees with full support for JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay and USDT TRC20.

24/7 Bilingual Support

by99's support team is available round the clock in both English and Urdu, with average live chat response times of just 3–5 minutes.

Internationally Licensed

by99 holds an internationally recognised gaming licence, with RNG-certified games and independent audits ensuring every spin and bet is completely fair.

Live Cricket Betting

Bet in real time on PSL, Pakistan national team matches and international tournaments with live odds that update ball by ball throughout each fixture.

Bank-Grade Security

All by99 account data and financial transactions are protected by 256-bit SSL encryption. Your personal and payment information is never shared with third parties.

Responsible Gaming Tools

Set deposit limits, loss limits, session timers and self-exclusion periods directly from your by99 account — because responsible play comes first.

Still Have Questions?

Can't Find What You're Looking For?

Our bilingual support team in Karachi is available 24/7 via live chat — average response time is just 3 to 5 minutes. Whether you have a question about your JazzCash deposit, a bonus query, or need help with your by99 account, we are here to help in English and Urdu.

Log In to Your by99 Account Explore by99 Casino
Live Chat Support

Available 24/7 — English & Urdu — avg. 3–5 min response

Email Support

[email protected]

Always On

365 days a year, including PSL match days

🔞 21+ Only  |  Gambling involves risk  |  Please play responsibly  |  Licensed Operator